What shipping options do you offer?

- Products are shipped by registered airmail (signature required)

- Shipping cost is fixed $10 USD per order for USA and most other countries.

- We are able to offer EMS/MexPost shipping for an additional cost.

How long will it take to receive my order?

After receiving your payment,your order is dispatched within 48 h using registered airmail. Usual delivery time is 1-2 weeks to US and Europe. Registered mail needs to be signed for. Given transit times are average, we can't guarantee these times. In very rare cases shipment may take 6 to 10 weeks to be delivered.

Should I be worried if my order is delayed?

It is common that shipments are delayed due to various reasons even for 2-4 weeks. Keep in mind that there are a couple of possible situations that can occur with your order to cause possible delivery delays. An international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country.

What is your reship policy?

Less than 1 % of all orders sent are rejected by customs and returned to us. In this case we offer free reship or refund excluding shipping fees. In case that customer doesn't provide prescription and parcel is taken/seized by customs we will offer 50% refund or credit towards future purchases (you must provide customs seizure letter), in many cases we will also offer free reship of complete order (this is left at our discretion).

Do you ship to all countries?

Unfortunately we can't ship to all countries due to import regulations in those countries and possible seizures. All products on our site can ship safely to USA and UK.

List of countries we can't ship any products to:  France, Sweden, Norway, and Finland

How will my order be packaged?

To protect privacy of our customers, we discreetly package all products in unmarked padded envelopes. We ship all products in original manufacturers packaging, including boxes.  We usually flatten boxes and discard un-needed extra boxes to save on shipping space. 

Can I import your products?

In general most countries have a policy which allows the importation of up to 3 months supply of a given medication, as long as it is for personal use. You can obtain information on the applicable importation policy by contacting your countries Customs authority